TERMS OF SERVICE

1. Definitions

In the Terms of Service, the following words and expressions shall have the meanings defined below:

  • Terms of Service: these general conditions of sale

  • Site: the website www.opian.ch

  • Buyer: any person acquiring the goods through the Site

  • Days: the days of the week including days, weekends and holidays

  • CO: Swiss Code of Obligations of 30 March 1911, in its content at the date of the latest version of the Terms of Service

     

2. General conditions

2.1      The Terms of Service govern the contractual relationship and are an integral part of the contract between Opian one hand, and the Buyer on the other.

2.2      By placing an order via the Site, the Buyer declares not being banned or under guardianship and acknowledges having read, understood and accepted without reservation the Terms and Conditions. The consent of the legal representative is required for minors. People under guardianship must require the consent of their guardian or the guardianship authority. If the buyers disagree with the Terms, the Buyer may not order via the Site.

2.3      Opian reserves the right to change the Terms of Service at any time without notice by posting a new version of the Terms of Service on the Site that replaces the existing version. Any order placed after the publication of a new version of the Terms of Service by Opian constitutes acceptance of this new version.

3. Order

3.1       All products presented on the Site is only a tender. By placing an order on the Site, the Buyer declares making an offer to Opian to buy the selected goods. The sale will be accepted once Opian sends an order confirmation to the Buyer by email to the address that was given us.

3.2       Opian reserves the right, in its unfettered discretion, to refuse service, especially in case of insufficient stocks, unpaid invoices or insolvency.

3.3       The data recorded by Opian constitute irrefutable proof of the order. The data recorded by the payment system constitutes irrefutable proof of financial transactions.

3.4       Any modification or cancellation of the order made by the Buyer shall be disregarded and the price paid will not be refunded.

3.5       It is the Buyer’s obligation to check with the relevant authorities as to possible limitations on the products they wish to order.

 

4. Price

Prices are in Swiss francs (CHF). The amounts expressed in other currencies are only a guideline. Prices do not include any additional taxes that may be required by applicable law.

4.2       The price shown does not include participation in shipping costs, they are charged extra and indicated at the time of the order confirmation.

4.3       The price indicated on the order confirmation is authentic.

4.4       Prices may be changed at any time without notice.

4.5       The payment methods accepted by Opian are exclusively those indicated on the Site.

4.6       Opian takes care that all prices listed on the Site are accurate, but cannot guarantee the absolute absence of error. If an error should occur in the price of an item, Opian gives the Buyer the option to confirm the purchase of the product at the correct price or cancel the order. If Opian is unable to contact the Buyer, the order will be cancelled.

 

5. Delivery and transfer of risk

5.1       Opian sends goods in the world.

5.2       Any order confirmed by Opian after receipt of payment will be processed as soon as possible. Delivery will be made at the address specified by the customer when ordering.

5.3       The information given by the Buyer when ordering commits the Buyer: if an error occurs in the recipient's details, Opian cannot be held responsible for failure of delivering the product and costs related to a new shipment are borne by the Buyer.

5.4       Delivery fees are charged according to the indications mentioned on the Site on the day of the order.

5.5       Given the exorbitant shipping costs, Opian does not issue tracking number.

5.6       Delivery is at the sole expense and risk of the Buyer through Swiss Post. Delivery times can vary between two (2) and twenty (20) days depending on the Buyer’s location.

5.7       The Buyer is informed that any additional costs (taxes, royalties and other tariffs) requested by local postal services to take possession of the goods, are at the buyer charge.

 

6. Error of expedition

6.1       The Buyer has to check immediately, upon receipt, the goods delivered.

6.2       If the delivered goods do not correspond, in kind or in number, to the ordered goods, it can be a shipping error. The Buyer has a period of three (3) days to report the error to Opian.

6.3       If shipping error attributable to Opian, return costs borne by the Buyer and shipping of the goods ordered are chargeable to Opian.

 

7. Defect and warranty

7.1       The Buyer must verify the state of the goods upon delivery. If he finds a defect, the Buyer shall notify Opian within five (5) days from the delivery date.

7.2       Despite the care taken by Opian during a shooting, colour differences may appear between the pictures of the items shown on the website and the delivered products, which cannot give rise to claims.

7.3       The goods ordered on the Site is guaranteed by Opian, and will replace the item or correct it if feasible. Opian undertakes to provide after sales service for a period of six months after the purchase for any corrections that such a loose button.

 

8. Exchanges and refunds

8.1       If the Buyer is not satisfied with the goods that he/she ordered on the site, he/she has a period of fourteen (14) days, from the date of delivery, to return them to Opian. The date of dispatch by the Buyer of the returned goods is authentic to determine if the deadline was met. After this period, the Buyer has no right to return.

8.2       This right may be exercised only if the goods have not been used (new, fit for resale). The goods must be returned in its original packaging, not opened and accompanied by all of its documentation and all possible accessories. A copy of the invoice must be enclosed with the shipment on which the returned products must be clearly stated.

8.3       When a return is made in the manner indicated, Opian reimburse the Buyer the price of the goods returned within a maximum of thirty (30) days from the date of receipt by Opian of the returned merchandise.The Buyer pays return shipping.

 

9. Payment and security online payment

9.1       Credit card payments are due right away.

9.2       Opian reserves the right to refuse any new order until payment of the full balance due.

9.3       Transactions on the Site are secured by the Paypal payment system (www.paypal.com). PayPal automatically encrypts confidential data transmitted between your computer and PayPal using SSL (Secure Sockets Layer) with 128-bit encryption key length (the highest level currently available on the market). These data cannot be detected, intercepted or used by third parties. They are not kept on our computer systems.

 

10. Confidentiality of information

10.1    All information provided by the Buyer to Opian will only be used to process purchase orders, easy browsing and buying items on the Site. Opian guarantees that the information provided by customers will not be disclosed to any third party or company.

 

11. Intellectual properties

11.1    Opian holds the intellectual property rights on the Site and the right to display the elements on the catalogue of the online shop, including photographs and other visual created by us. Consequently, total or even partial reproduction of the elements of the site and products, their use and their provision of third parties are strictly prohibited.